Support

We answer support email ourselves. Please send a clear description of the problem, the device and OS version you are using, and the app and version number (visible on each app's settings screen).

Email: support@mudwoodlabs.com
Response time: within two business days, usually faster.

Tradecraft Calc

If Tradecraft Calc is producing unexpected results, please include:

• The exact input you entered
• The result you saw
• The result you expected
• iOS or macOS version, and the app version

Tradecraft Snap

For Tradecraft Snap issues, please include:

• What you were trying to capture or organize
• What happened instead
• iOS version and app version
• Approximate storage available on the device, if known

Frequently Asked Questions

Do the Tradecraft apps require an account?

No. The apps work without an account. We do not run servers that store your job data.

Do you sell my data?

No. See our Privacy Policy for the full statement.

How do I request a feature?

Email support@mudwoodlabs.com with a short description of what you would like to do and why. We read every message.

How do I get a refund?

App Store purchases are refunded by Apple, not by us. Visit reportaproblem.apple.com to request a refund. If you have trouble with that process, email us and we will help.